Operations Manager – SOHAR
We are looking for the Operations Manager to manage all our customers terminal operations in Sohar Oman. The job is to provide a seamless terminal operation focusing on the safe and cost efficient movement of cargoes, servicing the customers according to agreed SLAs and maximizing profitability of the operation. A great position within a dynamic growing and expanding organization and to become part of a postive and ambitious management team.
The Operations Manager reports directly to the CEO. Direct reports to the Operations Manager are the General Supervisors and the Terminal Administration Team.
Since 2004 C. Steinweg Oman LLC (CSO) operates a large general cargo terminal in Sohar (Oman) and employs approximately 500 fte. This terminal a.o. facilitates the transfer of cargoes between ship and shore as well as transshipment of cargoes. CSO handles a wide variety of cargoes: Dry Bulk (aggregates, concentrates, ores, special products), Project Cargo (OOG and heavy lifts), Steel Products (coils, billets, wire rods, plates), Generals, RoRo (new cars, building equipment, mafi) and Timber. The management of cargo related activities i.e. the physical movement is executed by a team of 7 general supervisors under the responsibility of the Operations Manager. CSO operates 24 hrs per day from Sunday till Thursday. On Fridays and Saturdays dry bulk and roro operations continue around the clock. Other activities are executed on overtime basis however, occur frequently.
Managing the Cargo Operations: Ensure that operations are planned, prepared and executed according to the SLAs. Manage the allocation of cargo storage areas and terminal logistics. Develop and maintain procedures, systems and performance standards for cargo handling. Review work methods and procedures, analyze performance data and change / improve with a focus on safety of operations, cost efficiency and standard of service to customers.
HSE Performance: The nature of the activities imply an increased risk of injury and damage. It is the responsibility of the Operations Manager to ensure the compliance with health and safety rules within his department. He is responsible for the incident registration, the effective follow up, the promotion and implementation of any remedial action plans and or prevention plans. Together with the HSSE manager one is responsible for the accident and incident root-cause investigation and implementation of improvement and awareness plans.
Leadership: Be recognized as a strong but hands-on leader and build strong relationships with own teams and across the Company. Leading by example is a must. Have high visibility as a leader and act in the interest of the Company. Ensure the teams are trained and competent to do the jobs. Resource teams adequately. Manage the overall performance of direct reports and ensure that they are managing their teams with performance reviews and regular coaching. Manage promptly any conflict or issues that arise within the teams.
ICT: Being an initiator for IT initiatives and look for opportunities to utilize IT to drive performance and enhance customer satisfaction. Promote and introduce ‘live’ operations as the Terminal Operation Systems and IT support this.
(Continuous) Process improvement: The Operations Manager has a keen eye for process interruptions and deficiencies. He’ll act upon this by initiating and participation in process improvement solutions. The diversity and mixture of operations require a functional analytical but pragmatic approach.
Workforce Management: I.e. CSO operations staff and third-party personnel. Manage the workforce in close cooperation with the General Supervisor Team and the Terminal Administration Team. E.g. hiring, attendance control, maintaining discipline, development of skills and promotions of employees.
Customer relations: Build and maintain strong operational relationships with all key clients and customers. Maintain customer contact while promoting the general supervisor team to handle operational enquiries from our customers, within the boundaries of the SLAs. The sales department manages the commercial relations.
Business Development: The Operations Manager participates in business development projects. His contribution is mainly in the field of cargo handling methods, solutions and performance prediction.
Supplier Management: The operations manager will manage 3rd party labor and equipment suppliers involved in the terminal operations. I.e. manage contracts, supplier performance, administration processes and perform control on invoices.
Education: Higher education (Bachelor or Master) in e.g.: Port Operations / Terminal Management / Maritime Education.
Experience: 10+ years of experience in port operations, at least 5 years in a senior position in terminal operations management. Proven management and leadership is essential. A strong leader that likes to be visible and leads from the front. An extensive background in logistics will be essential as well as comprehensive knowledge of port-related cargo, facilities and operations including stevedoring of cargo.
Personal Attributes: Outstanding interpersonal skills that enables you to relate to a widerange of people and build strong relationships. One should typically be a communicator, a “logic thinker”, have an eye for hands-on improvement, structure, possess problem solving qualities and value the international environment. Persistence in reaching objectives but flexible in the way they can be reached. The ability to manage well under pressure/stress and setting priorities are a must.
Competive and attractive full expat package.
You can apply for this great position until May 1st.
Patrick van de Ven +31 6 5020 5556